A Bali boutique hotel recovers $18k/month in 'lost' DM enquiries
Late-night enquiries from Europe used to time out before the front desk woke up. Now every guest gets an instant, on-brand answer in their language.
What was getting in the way
60% of DM enquiries arrived between midnight and 7am Bali time. Front desk replied the next morning — by then guests had booked elsewhere. The hotel had no idea how much revenue was leaking.
How we built the assistant
The assistant handles room availability, rate ranges, transfer info, and amenities in three languages. For real bookings it sends the secure reservation link and tags the chat for the front desk to follow up in the morning.
What changed
Tracked recovered bookings hit ~$18k/month within two months. Guests now consistently call out 'fast, friendly DMs' in reviews.
"Europeans message us at 2am. We used to lose them all. Now they wake up with a confirmation in their inbox."
Want results like Ulu Cliff House?
Connect your Instagram in 5 minutes and let the assistant handle the rest.